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PostPosted: Fri May 01, 2009 7:30 pm 
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Joined: Fri May 01, 2009 6:57 pm
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when i start the game appears the black window and do a crach..."iris.exe find a problem and will be closed.
we regret any inconvenience this might cause"
and have 2 cliks choices one is "send the error report" and the other one is "dont send" im portugues and the language of my computer is Portuguese but is sometinglike that in English...

Anybody know how to fix that?

would be very grateful

:)


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PostPosted: Fri May 01, 2009 8:16 pm 
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iris2-developer
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Joined: Tue Apr 18, 2006 10:28 pm
Posts: 823
Location: Munich, Bavaria, Germany
if you have a very old iris version try removing it and download a fresh copy, otherwise try using the iris updater (in bin dir if you didn't get a shortcut on the desktop).

otherwise please check the FAQ : http://iris2.de/index.php/FAQ to see if there's any hint,

or

send us a screenshot with the error and the black console window, maybe we can see something there.

you can also try switching opengl and directx or vice-versa, to do that delete the bin/ogre.cfg file,
then you'll get the graphics config dialog again.


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PostPosted: Fri May 01, 2009 8:38 pm 
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Joined: Fri May 01, 2009 6:57 pm
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Image


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PostPosted: Fri May 01, 2009 8:41 pm 
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Joined: Fri May 01, 2009 6:57 pm
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this is portuguese ...i can translate if you want...


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PostPosted: Fri May 01, 2009 11:45 pm 
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iris2-developer
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Joined: Tue Apr 18, 2006 10:28 pm
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Location: Munich, Bavaria, Germany
hmm, no need to translate, it's the windows standard error message =(
i was hoping there'd be some infos in the console window, but it's really blank.

please install

Microsoft Visual C++ 2008 Redistributable Package (x86) :
http://www.microsoft.com/downloads/deta ... 4b9f2bc1bf

if you have not already


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PostPosted: Sat May 02, 2009 12:32 pm 
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iris2-developer
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Joined: Mon Aug 09, 2004 12:20 pm
Posts: 1431
hi,

if you use the newest Iris2 (stable or unstable) you don't need to install the "Microsoft Visual C++ 2008 Redistributable Package (x86)".

YOur problem might be, that you use an too old graphic card, too old graphic car drivers or an too old DirectX 9.

Tell us your graphiccard. Update your graphic card drivers to the newest one. Update your DirectX.

If DirectX dosen't work, try to setup Iris2 for OpenGL (you can choose this in the Mainmenu - Graphicsettings).

cheers


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